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Warranty & Care

Permanent Jewelry Warranty Policy

  

  • Weld Warranty
    We offer a 60 day warranty on the weld of your permanent jewelry. If your jewelry breaks
    at the weld point, we will re-weld it free of charge. Please bring the original chain for repair.
  • Chain Warranty
    Breaks that occur anywhere other than the weld are considered normal wear and tear.
    Repairs are available for a small service fee. Damaged chains beyond repair require a
    replacement purchase. Lost chains are not covered.
  • Lost Jewelry
    This warranty does not cover lost chains, lost charms, or damage caused by forceful pulling
    or improper care.
  • Charms & Connectors
    Charms and connectors are covered under the weld warranty only. If a charm comes off due
    to a weld issue, we will re-weld it for free. Lost charms must be repurchased.
  • Medical Removal
    If your jewelry must be cut for medical reasons, keep the chain. We will re-weld it at no cost.
  • Tarnish & Skin Reactions
    This warranty does not cover tarnishing, chemical exposure, or skin sensitivities. We are
    not liable for allergies or reactions to metals.
  • Care Recommendations
    Clean with mild soap and water and avoid excessive tugging to prolong the life of your jewelry.
  • Proof of Purchase
    A purchase record is required for warranty service. If we cannot confirm your original
    purchase, standard repair rates will apply.

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