Weld Warranty
We offer a 60 day warranty on the weld of your permanent jewelry. If your jewelry breaks
at the weld point, we will re-weld it free of charge. Please bring the original chain for repair.
Chain Warranty
Breaks that occur anywhere other than the weld are considered normal wear and tear.
Repairs are available for a small service fee. Damaged chains beyond repair require a
replacement purchase. Lost chains are not covered.
Lost Jewelry
This warranty does not cover lost chains, lost charms, or damage caused by forceful pulling
or improper care.
Charms & Connectors
Charms and connectors are covered under the weld warranty only. If a charm comes off due
to a weld issue, we will re-weld it for free. Lost charms must be repurchased.
Medical Removal
If your jewelry must be cut for medical reasons, keep the chain. We will re-weld it at no cost.
Tarnish & Skin Reactions
This warranty does not cover tarnishing, chemical exposure, or skin sensitivities. We are
not liable for allergies or reactions to metals.
Care Recommendations
Clean with mild soap and water and avoid excessive tugging to prolong the life of your jewelry.
Proof of Purchase
A purchase record is required for warranty service. If we cannot confirm your original
purchase, standard repair rates will apply.